Terms and Conditions


Return within 15 days for a full refund
No other discount can be used in combination to the sale
Trade discount not applicable to sale items
Newsletter sign up discount is not applicable to;
- Antiques
- Custom order rugs
- Sale items 
- Collaborations (BS x LS)
This website is operated by Bombay Sprout. Throughout the site, the terms 'we', 'us' and 'our' refer to Bombay SproutBombay Sprout offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Like many other e-commerce websites, we may use 'cookies' to store and track information about your usage of our site. Cookies are small pieces of information that are transferred from our site and stored by your browser in a small text file on your computer. They are used when you visit our site to record temporary data relating to your visit, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the site.
If you do not want to use 'cookies', most Internet browser programs will permit you to turn them off. If you do this, you will still be able to access our site as normal but some processes such as those outlined above that depend on cookies may not work properly.
Payment can be made by PayPal. Payment is deducted when we process your order. If your payment cannot be authorised for any reason we will tell you. Full title to the goods purchased will only pass to you once full payment has been received by us.
We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any changes will be confirmed to you at the time of ordering.
Once you have placed an order with us you will receive a receipt confirmation email. This should be kept in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us or telephone us on 07980 655570 and we will investigate and confirm that your order has been placed successfully.
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.
Postage to the United Kingdom is calculated at the checkout. International shipping, if not calculated at checkout, is available via bespoke quote only.  
Under the Consumer Contracts (Distance Selling) Regulations 2000, you are entitled to cancel your contract by giving us notice before you receive the goods or within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email us or telephone us on 07980 655570.
If you are unhappy with the goods for any reason, just send them back to us (unused and undamaged with the original packaging) within 28 days and we’ll refund or replace them.
Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.
Refunds will be made via the same method of payment used to purchase the goods once we receive the goods back from you at our premises.
If you are not able to return the goods in a perfect condition or without the original packaging then we may charge you for any reduction in value of the goods as a result.
You will be responsible for all returned goods until they reach our premises. We strongly advise that you obtain a proof of postage certificate or other means of verifying carriage to our premises when returning any part of you order.
Please note your right to return goods does not apply on personalised items, special orders or gift vouchers all of which can only be returned or exchanged if faulty.
None of the above will affect your statutory rights.
Our returns address is: Returns, Bombay Sprout, 73 Market Place, Burnham Market, Norfolk PE31 8HD.
While every effort has been made to show items accurately on our website, slight variations may occur.
Please note there may be variations in colours dependant on the calibration and settings of individual computer screens.
All measurements quoted are are as accurate as possible.
All rugs may contain slight imperfections due to their handmade nature. 
For bespoke rug orders, all measurements are subject to a 5% variance. Whilst we strive to be as accurate as possible, the handmade nature of this product does mean that measurements can vary. 
Should you place a custom/bespoke order and decide that you no longer wish to receive the product;
  • 50% of the full RRP is non-refundable. This is a deposit and helps cover the cost of the product that has been made.
  • The remaining balance is available for refund.
All rights, including copyright, for this website are owned by or licensed to Bombay Sprout.
Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Bombay Sprout.
The contents of this website and any contract resulting from it’s use are governed by and construed in accordance with English Law.
If you have any questions please email us or telephone us on 07980 655570.