DELIVERY AND RETURNS

TO THE UK

Postage to the United Kingdom is £5 for all orders under £100. For orders between £100 and £199 postage is £12.50. All orders over £200 postage is £25.00.

TAXES

All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser

OTHER DESTINATIONS

If you would like us to ship to a destination not listed above, please contact us first.

DELIVERY TIMES

We aim to ship orders within 3/4 days of receipt if a product is in stock. Because other products are handmade to order, delivery may take 6 – 8 weeks.

If you’re purchasing a gift and need delivery by a specific date please contact us first.

RETURNS

We accept returns within 28 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage.

In the event that your product arrives damaged please contact contact us.

We will replace any items which have arrived in a damaged condition.

Please return products to:
Returns, 1 Longlands, Holkham Estate, Holkham, Wells next the Sea, Norfolk NR23 1RU.

We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.

REFUNDS

Once your return is received, we will contact you to let you know that we have received your returned item and whether we are able to approve your refund.

If you are approved, then your refund will be processed and credit will automatically be applied to your credit card or original method of payment within 14 days.