Delivery & Returns
United Kingdom Delivery
Postage to the United Kingdom is calculated at checkout.
Items can alternatively be collected from our Burnham Market shop.
Delivery timing: 3 - 5 working days.
We are a small business and work hard to make sure we provide the best customer service to our clients.
If you required your parcel faster please email us on firstname.lastname@example.org and we will attempt to accommodate your request.
If you would like us to ship to any destination other than the UK, please contact us and we will be happy to provide postage costs.
We can delivery the majority of our products worldwide (with the exception of ceramics and a few other fragile items).
Please do get in touch for a quote should you not find a shipping rate to your desired country at the checkout.
All international parcels are delivered at place meaning the receiver is responsible for any VAT & duties on the good they import.
With the exception of bespoke orders (rugs or fabric, please see separate policy), we accept returns within 28 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage. We recommend using recorded delivery to return items and please remember to include a copy of your invoice.
SALE ITEMS: Return within 14 days for a full refund.
In the event that your product arrives damaged please contact us.
Please return products to:
Returns, Bombay Sprout, 73 Market Place, Burnham Market, Norfolk PE31 8HD.
Should you place a custom/bespoke order and decide that you no longer wish to receive the product;
- 50% of the full RRP is non-refundable. This is a deposit and helps cover the cost of the product that has been made.
- The remaining balance is available for refund.
For any other queries, please contact us.